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Jul 07, 2022
In Welcome to the Forum
According to the data first released at the LINE CONVERGE Autumn Conference last (2019), the number of users of LINE in Taiwan has exceeded 21 million, and the penetration rate is as high as 90%, which is much higher than that of other major LINE markets such as Thailand and Japan. Each user has nearly 200 friends, which also causes Taiwanese users to have the highest percentage of pinned conversations in the world. This year, due to the new crown pneumonia epidemic, the usage of FB and LINE has exploded. For insurance salesmen who cannot approach customers, FB and LINE have become the strongest helpers in developing business and serving customers. Because these communication remove background from image software can take screenshots to leave evidence, you must be careful when talking, especially matters related to the policy rights of policyholders. The following two claims dispute cases are for reference. Before traveling abroad, A purchases comprehensive travel insurance from Company A, which includes 5 million yuan for death and disability insurance, 500,000 yuan for medical expenses, and 1 million yuan for overseas sudden illnesses. During the trip, A went to a doctor because of stomach pain. A worried that the medical expenses were too high and could not apply for a claim. He confirmed to the salesman twice through LINE. At that time, the salesman reminded him to go to a local legally operated hospital for medical treatment, and collected the medical diagnosis certificate and receipt. Full compensation within 1 million yuan. Unexpectedly, the limit of the policy "Overseas Emergency Medical Insurance for Sudden Illness" is only 30,000 yuan. A spent 5,005 US dollars (about 153,000 Taiwan dollars) for the emergency. After returning to Taiwan, he applied for a claim but only received 30,000 yuan. Yuan, so it was reported to the evaluation center. As a result of the review, it was decided that the insurance company must pay the full medical expenses of more than 150,000 yuan. The main reasons include, according to LINE's dialogue records, the salesman
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